Every phone call to a business or brand is a chance to improve the relationship with customers. IVR (Interactive Voice Response) services and USSD services have proved to provide fast and efficient responses to customers. However, calls can sometimes go wrong!
Mobile Operators have a large range of unused IVR and USSD short codes, and millions of people might dial these numbers, as well dial wrong MSISDNs – all referred to as “wrong short codes” or “wrong calls”.
Monty Mobile’s Smart Dialing turns things around, converting wrong calls into opportunities for mobile operators.