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Marketing Suite

SELF-CARE

Enhanced Customer Relationship Management

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Self-Care App

In today’s digital world, subscribers look for more than competitive prices and attractive services. They also expect their service providers to be aware and responsive to their needs. A good customer relationship management is now a vital tool for telecom operators to increase retention and enhance customer experience. As a result, Self-Care applications, or the so-called Self-Service applications, emerge as a rich interaction suite that empowers customer engagement and reduces customer care costs.



Monty Mobile offers telecom operators an all-inclusive Self-Care app, customized to their branding and business prerequisites. The app allows subscribers to manage their mobile account transactions effectively. It also offers them endless functionalities, while reducing the complexity with getting the support needed. These include:

  • Subscribe to services or bundles
  • Check balance and transaction history
  • Manage a single number plan or a shared family plan
  • Top up account
  • Transfer credits or Data
  • Pay bills
  • Calculate data consumption
  • Purchase a new SIM
  • Collect loyalty points
  • Access music, video content and utilities
  • Contact customer care

Our Self-Care app enables telecom operators to deliver tailored offers and a full range of customer care services, allows for a faster lead to cash and minimizes the operational and support costs. Through its management interface, operators gain a high privileged visibility on user behavior, in addition to the ability to create campaigns, get statistics and export user logs.

  • Features
    • Customizable branding and service offerings
    • User-friendly navigation
    • Consistent experience across multiple screens
    • Seamless integration with CRM and 3rd party systems
    • Multi-lingual
    • Available for iOS and Android
    • Customizable roles and privileges
  • Operator Benefits
    • Gain real time feedback and insights
    • Have a branded presence on the subscriber’s device
    • Increase sales revenue and opportunities for up-selling
    • Enhance customer loyalty
    • Reduce customer care cost
  • Subscriber Benefits
    • Unified account management
    • Easy management of service subscriptions
    • Faster response time
    • Improved customer experience