Excellent customer service is not about making a product recommendation or following up on a complaint anymore. It is about creating a consistent and personalized shopping and support experience for customers across all channels. In other words, when customers or prospects sense that your contact points are not aligned, they will end up feeling disappointed.
Monty Mobile’s Omni-channel platform unites all available channels to deliver a seamless and unified customer experience at every step of the way. It integrates technology, data and communication across your business, in an effort to enhance the brand experience that a customer has with you. Providing efficient support across any channel, our Omni-channel platform ensures that the history of a client’s interactions in one channel are perfectly carried over to the other channels:
- SMS/2-Way SMS
- In app chat (Web, Mobile)