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Omni-Channel Platform

OMNI-CHANNEL PLATFORM

Connect All Digital Touchpoints Seamlessly

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Omni-Channel Platform

Excellent customer service is not about making a product recommendation or following up on a complaint anymore. It is about creating a consistent and personalized shopping and support experience for customers across all channels. In other words, when customers or prospects sense that your contact points are not aligned, they will end up feeling disappointed.

Monty Mobile’s Omni-channel platform unites all available channels to deliver a seamless and unified customer experience at every step of the way. It integrates technology, data and communication across your business, in an effort to enhance the brand experience that a customer has with you. Providing efficient support across any channel, our Omni-channel platform ensures that the history of a client’s interactions in one channel are perfectly carried over to the other channels:

  • SMS/2-Way SMS
  • Voice
  • Video
  • In app chat (Web, Mobile)
  • Fax
  • Email
  • WhatsApp
  • Viber
  • IoT


Omni-channel Communication Platform as a Service (CPaaS)

As a CPaaS, our Omni-channel platform enables different communication channels to interact without the need to build backend infrastructure and interfaces for the enterprise solutions. It is a cloud-based platform that enables developers to add real-time communications features to their own applications. This typically includes software tools, standards-based application programming interfaces (APIs), sample code, and pre-built applications.

Benefits

Our Omni-channel platform provides agents with complete insights to resolve any service issues more efficiently. Consequently, enterprises and businesses achieve:

  • Increased customer satisfaction
  • Unified contact-center operations
  • Lower service costs
  • Better social customer engagement
  • Enhanced service analytics