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Call Completion

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Monty Mobile’s Call Completion Suite Services

The increasing competition and new threats from OTT players have required operators to effectively maximize their voice revenues and network usage. However, millions of dollars’ worth of revenues is lost yearly by Mobile Operators worldwide as customers are not able to successfully complete their calls. Almost over 30% of mobile-terminated calls are not connected because either the calling party has insufficient balance, does not answer the phone or the called party is unavailable - line out of coverage or switched-off.

Monty Mobile’s Call Completion Suite presents an attractive incentive for Mobile Operators seeking to achieve a quick return on their capital expenditure and to maximize the number of successfully completed calls by capturing all calls that might have been dropped for various reasons, weather out of coverage, or out of credit.

Our Call Completion Suite provides subscribers the possibility of staying connected at all times and not have to miss another call possibility again.

Call Me back - Back To Coverage - Collect Call - Split Call

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Call Me Back

Our Call Me Back service offers prepaid subscribers with insufficient balance the possibility of automatically placing a missed call to another subscriber when they are trying to reach them. The caller will receive a notification by SMS that he is out of balance and a missed call has been placed on his behalf to the party he/she is trying to reach, ensuring that the recipient sees an actual missed call on the call log even when the call does not go through.

This service enables subscribers to connect and operators to drive more revenues from people calling back and completing an intended call, as the immediacy in response is greater when the B number sees a missed call in their call log rather than an SMS, which drives a higher call return rate.

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Back to Coverage

Back To Coverage notifies the called party about the call attempts that were missed when their phone was switched off or out of coverage. It also offers an optional two-way text notification service that alerts a caller when a previously unavailable called party becomes available.

The service prompts the callers to re-initiate their call and the subscriber to choose which calls to return based on importance and urgency, which will generate additional call revenues for the operator.

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Collect Call

Collect Call enables subscribers to make reverse charge phone calls by sending requests to other subscribers to accept being charged for the call. This helps call initiators to keep their balance unchanged via call collection.

Additionally, mobile operators can use this service to automate sending reverse charge requests to called subscribers in cases where the caller tries to make a call and has insufficient credits on his prepaid account.

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Split Call

Split Call enables subscribers to make charge phone calls by sending requests to other subscribers during the normal call flow or via USSD request to accept being partially charged for the call.

Additionally, mobile operators can use this service to automate sending split charge requests to called subscribers in cases where the calling party tries to make a call and has insufficient credits on his prepaid account.


Operator’s Advantages

• Zero CAPEX
• Increases the number of revenue-generating actions
• Drives voice revenues
• Keeps subscribers always connected
• Enhances customer loyalty and satisfaction
• Decreases number of dropped calls